Return & Refund Policy

EXCHANGE AN ORDER

Exchange items ordered!

  • No assistance A consumer will be requested to confirm all of the information regarding the item's size, style, number, and other specifics when placing an order. As a result, we are unable to accept returns or exchanges since you chose the wrong products, sizes, patterns, addresses, etc.
    However, you have the option to cancel your purchase right away (within six hours of putting it) and place a another one of your choosing.
    If you have any inquiries regarding placing an order, kindly get in touch with us so that we can guarantee your pleasure with your purchase.

CANCEL AN ORDER

Time frame for order cancellation after placing an order.

  • Only six hours after making your order may you cancel it.
    If you contact us to cancel your order after this window of time, it could already be in the warehouse being prepared for processing and delivery.
    10% of the total order value will be deducted from your refund as a cancellation charge. Please get in touch with us at support@vibehoodie.com to cancel your order.

RETURN & REFUND POLICY

Time frame can be returned after the order has been delivered.

  • After delivery was complete, our policy remained in force for 30 days after customer has received the item.
    The order will be deemed accepted by the client after 30 days after customer has received the item, and no refunds will be given.
Returns and refunds are accepted in the cases below.
Because we at Vibe Hoodie want you to appreciate our items as much as we do, we stand by their quality and back our craftsmanship. We pride ourselves on offering high-quality items and have a low return rate. Whatever the case, things can get hurt while being sent. We will try our best to reimburse the entire cost of your initial order if an item shows up in any of the situations listed below.
  • The item is delivered broken.
  • The design of the item differs from the one you bought.
  • The merchandise is not the exact size you requested.
  • The product's composition is not the same as what you bought.
  • You did not receive the item that you ordered.
  • The product does not match the original description.
    Condition of the product when returned.
    • Notably, the returned item(s) cannot fulfill the requirements listed below:
    • The item(s) have been used, washed, or worn
    • The item(s) have undergone any modification,
    • The item(s) are in any manner different from the original, excepting cases in which we are at fault.
    • The product(s) lack their original tags.
    • The superfluous thread on the item(s) can be readily cut or mended.
    • The item(s) must be sent back in their original packing and condition.

    Proof of order to claim a refund.

    • The packing slip or receipt
    • evidence of purchase
    • Proof of damaged goods
    • Email screenshots we've already emailed you
    Steps for requesting a return and refund.

    Customers email support@vibehoodie.com with their request for a refund along with any necessary supporting evidence.

    1. Within two to three business days, customers hear back from the customer service department regarding the legitimacy of the refund inquiry. Enable email notifications, then patiently await an answer from us.
      There may be extra instructions given, depending on the situation.

      No refunds will be given if you do not have our email verifying your refund and return request's eligibility.
    The address used to return the item(s).

    You can ship your package to our address at: once we've notified you through email that your request for a refund or return is approved.

    Address: 99 Station Rd, Seven Hills NSW 2147, Australia

    As we are not responsible for missing returns, kindly DO NOT immediately return the product without confirmation through email.

    If we don't get the return shipment, we won't give you a refund. As a consequence, send a different email to support@vibehoodie.com with the tracking number from the carrier you used to return the item(s).

    Cost of return shipping.

    • Customers are responsible for the return shipping fees, which are separate from the amount that will be repaid.
    Time for the refund request to be processed.

    When we receive your return, it may take up to 14 business days to complete your refund. We'll email you to let you know when the delivery has arrived, and then we'll process a complete refund of your transaction, including the shipping costs you had already paid.

    Verify your bank account once again if you haven't gotten your return yet. Contact your credit card provider after that because it can take some time for your refund to appear on your account. You should get your money within 10 to 15 days of the day your refund was granted, depending on the issuer of your card's policy.

    Please get in touch with us right immediately at support@vibehoodie.com if you've done everything else and still have not gotten your refund. Please wait two to three business days before responding.

    Thank you,

    Customer Service Department

    (*) IMPORTANT NOTES:
    1. Our policy is in effect for 30 days following the conclusion of the delivery procedure. After 30 days when customer has received the item, the order will be deemed accepted by the buyer, and no refunds will be permitted.
    2. Within 30 days after customer has received the item, items may be returned or exchanged without penalty, with the exception of the cost of return postage.
    3. No refunds will be given if the shipment is lost or damaged during return shipping since we will not be held liable.
    4. Because we cannot be held responsible for any unqualified refund & return requests or missing items throughout the return procedure, customers must get in touch with the support team in advance.
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